Job #2792: Professional Services – Database Security, Virtual Office, to $150K, to 60% travel.

Anyone wanting to interview for this position should email an updated resume, along with salary requirements.

Regards,

Daren J. Mongello
J. Patrick & Associates, Inc.
Security Search Consultant

Email: dmongello@jpatrick.com

Phone: (212) 785-0765

Professional Services – Database Security, Virtual Office, to $150K, to 60% travel.

Our client, a global leader in database security for the enterprise marketplace, is looking for a Professional Services Consultant /Analyst to provide customer and technical support through analysis and problem-solving in order to facilitate installation, implementation, maintenance, education and documentation of products via a support center environment.

Experience with relational databases (i.e. Oracle, MSSQL, DB2 and/or Sybase) is required for success in this position. In addition, communication skills are important for interfacing with clients and working in a close-knit team environment, and organizational ability is important for multi-tasking.

Description:

• Provide customer and technical support to customers through inbound phone, web and e-mail requests.
• Independently identify, troubleshoot, document and replicate customer problems and then escalate complex problems according to escalation procedures.
• Retain ownership of all cases throughout the resolution process.
• Report enhancement requests received from customers regarding product, application or documentation.
• Provide input to escalation departments, through proper escalation procedures.
• Document all requests for assistance into SalesForce CRM system.
• Document all customer and internal communications in SalesForce CRM system.
• Communicate bug fixes and new enhancements to customers.
• Develop documentation for customer support and problem resolution for SalesForce CRM Solutions knowledge base.
• Test new software releases throughout the development cycle.

Requirements:

• Candidate will have at least 2 years of experience providing customer support in an enterprise application support role
• Ability to work flexible hours.
• Four-year degree or equivalent software industry experience required.
• Excellent customer service skills.
• Hands-on experience with relational databases (Oracle, MSSQL, etc.) is required.
• Hands-on experience with Windows, Unix and/or Linux environments preferred.
• Experience using SalesForce CRM is strongly preferred.
• Strong verbal, written and interpersonal communication skills.
• Ability to troubleshoot and resolve problems in a technical team-oriented environment.
• Ability to demonstrate customer empathy, good customer diplomacy skills and problem ownership.
• Ability to manage multiple tasks and priorities including good time-management skills.

To apply:

Please send most recent resume along with $ requirements to dmongello@jpatrick.com

Phone: (212) 785-0765